Return and refund policy

Last updated: February 4, 2026

At TechPulse, we are committed to providing a fair, transparent, and customer-focused return and refund experience. This policy outlines your rights and our procedures for returns, refunds, and exchanges.

Return Period

You may request a return or refund within 14 days of receiving your order.

This policy applies to customers in the European Union, United Kingdom, United States, and other supported regions, in accordance with applicable consumer protection laws.

Important: The 14-day period begins on the day you (or a third party you designate, other than the carrier) physically receive the goods.

Mandatory Contact Before Returns

Before returning any item, you must contact TechPulse first to request return approval and receive return instructions.

Returns sent without prior contact and explicit approval will not be accepted.

To initiate a return or refund request, please contact us at:
📧 support@techpulsehub.nl

Please include in your request:

  • Your order number
  • Reason for return
  • Photos (if applicable for damaged or defective items)
  • Preferred resolution (refund, exchange, or store credit)

We will respond within 24 hours with return authorization and detailed instructions.

Return Conditions

If a return is approved, the following conditions apply:

  • Items must be unused and in the same condition as received
  • Original packaging must be intact (including all accessories, manuals, and protective materials)
  • Proof of purchase is required (order confirmation email or receipt)
  • Items must not show signs of wear, damage, or alteration

Return instructions, including the return address and any required documentation, will be provided only after your return request has been reviewed and approved.

Return shipping costs:

  • If the return is due to our error (wrong item, defective, damaged), we will cover return shipping
  • If the return is due to a change of mind or buyer's remorse, you are responsible for return shipping costs

Damaged, Defective, or Incorrect Items

Please inspect your order carefully upon arrival.

If your item is damaged, defective, or incorrect, contact us as soon as possible (ideally within 48 hours of delivery) so we can assess the situation and provide an appropriate solution.

What we need from you:

  • Clear photos of the damaged or defective item
  • Photos of the packaging (if damaged in transit)
  • Description of the issue

In many cases, a replacement or refund may be offered without requiring a physical return, depending on the nature of the issue.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards or digital products
  • Items marked as final sale or clearance
  • Items damaged due to misuse, improper handling, or normal wear and tear
  • Items returned without prior authorization
  • Items with missing accessories, packaging, or documentation

If you are unsure whether your item is eligible for return, please contact us before initiating a return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are issued to the original payment method within 5–10 business days
  • Processing times may vary depending on your bank or payment provider
  • You will receive a confirmation email once the refund has been processed

Partial refunds:
In certain situations, only partial refunds may be granted (if applicable):

  • Items with obvious signs of use or damage not caused by TechPulse
  • Items returned more than 14 days after delivery
  • Items missing accessories or packaging

Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you need a different product, please:

  1. Request a return and refund for the original item
  2. Place a new order for the desired product

This ensures faster processing and allows you to choose from current stock availability.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account or payment provider again
  2. Contact your bank or credit card company (processing may take additional time)
  3. If you've done all of this and still have not received your refund, contact us at support@techpulsehub.nl

Your Consumer Rights

This policy does not affect your statutory rights as a consumer under applicable laws, including:

  • EU/UK: Consumer Rights Directive and Consumer Contracts Regulations
  • US: State-specific consumer protection laws
  • Other regions: Local consumer protection regulations

In some jurisdictions, you may have additional rights beyond what is outlined in this policy.

Contact Us

For any questions regarding returns or refunds, please contact:

📧 support@techpulsehub.nl
🌍 TechPulse
🌐 www.techpulsehub.nl

We aim to respond to all inquiries within 24 hours during business days.